Effective Date: May 18, 2026
At MoonLight Perfume, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
1. Return Eligibility
Customers may request a return within 14 days of receiving the order.
To qualify for a return, items must:
- Be unused and unopened
- Be in original packaging
- Include all accessories and documentation (if applicable)
- Be in resalable condition
MoonLight Perfume reserves the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Opened perfumes
- Used products
- Items with broken seals
- Gift cards
- Promotional or clearance items
- Personalized products
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Order number
- Photos of the product and packaging
- Description of the issue
We will review the request and provide a replacement, exchange, or refund when applicable.
4. Refund Process
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on the payment provider and financial institution.
Shipping fees are generally non-refundable unless the error was caused by MoonLight Perfume.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- Wrong item shipped
- Damaged item received
- Shipping error caused by MoonLight Perfume
We recommend using trackable shipping methods.
6. Order Cancellations
Orders may be canceled before processing or shipment.
Once an order has been shipped, cancellation requests cannot be guaranteed.
7. Contact Us
MoonLight Perfume 🌙✨
Email: info@moonlightperfume.com
Phone: (904) 888-7772
