Effective Date: May 18, 2026
At MoonLight Perfume, we are committed to delivering your fragrances safely and efficiently. Please review our Shipping & Delivery Policy below.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times may vary during promotions, holidays, or high-demand periods.
2. Shipping Methods
MoonLight Perfume works with trusted shipping carriers to ensure reliable delivery.
Shipping options and estimated delivery times will be displayed during checkout.
3. Delivery Time Estimates
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Based on selected shipping option
- International Shipping: Delivery times vary by destination
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or external events.
4. Shipping Charges
Shipping costs are calculated during checkout based on:
- Delivery location
- Shipping method selected
- Order size and weight
Promotional free shipping offers may apply when available.
5. Order Tracking
Once shipped, customers may receive tracking information via email when available.
Tracking updates are provided by the shipping carrier.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
MoonLight Perfume is not responsible for delays or lost packages caused by incorrect addresses submitted during checkout.
Additional shipping fees may apply for returned or re-shipped orders.
7. Lost, Delayed, or Damaged Packages
If an order is delayed, lost, or arrives damaged, please contact us as soon as possible.
Please include:
- Order number
- Description of the issue
- Supporting photos (if applicable)
We will work with the shipping provider to assist in resolving the issue.
8. International Orders
International customers are responsible for any customs duties, taxes, import fees, or regulations applicable in their country.
9. Contact Us
MoonLight Perfume 🌙✨
Email: info@moonlightperfume.com
Phone: (904) 888-7772
